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At R. Fralin & Associates we value your time.
We strive to give you a response from our maintenance team in an appropriate and timely manner.

We are here to help our residents live a maintenance free life! Submit a maintenance request here.

R Fralin & Associates / T (833) 729-7277 / © 2018 R. Fralin & Associates.

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R FRALIN AND ASSOCIATES PRIVACY POLICY This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a payment or maintenance request from https://www.rfralinassociates.com/ (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you contact us, make a payment, or make a maintenance request through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Customer Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Customer Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the contact, payment, and maintenance request Information that we collect generally to fulfill any maintenance requests, to process fees paid through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), and to communicate with you. Additionally, we use this Payment and Maintenance Request Information to: Screen our applications fees and maintenance requests for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. DATA RETENTION When you contact us through the Site, we maintain your Contact Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@rpfralin.inc or by mail using the details provided below: PO Box 7038, Roanoke, VA, 24019, United States

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